Privacy Policy

Privacy Policy
Effective Date: 21 March 2025

At A1 Computers (“we”, “our”, or “us”), accessible from https://a1computers.uk, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

1. Information We Collect

a) Information You Provide

  • Contact information: name, email address, phone number, address
  • Business information: company name, position, system specs
  • Support details: issue descriptions, diagnostic logs, device specs

b) Information We Collect Automatically

  • IP address, browser type, device info
  • Usage data (pages visited, time on site, referring URLs) via cookies and analytics tools

c) Third-Party Sources

  • We may receive data from trusted partners or service providers where appropriate and lawful

2. How We Use Your Information

We use your data to:

  • Provide and manage IT support and services
  • Respond to enquiries and provide quotations
  • Improve our website, services, and customer experience
  • Send relevant updates or service notifications
  • Conduct analytics and measure engagement
  • Meet legal, regulatory, or contractual obligations

3. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Consent – when you’ve agreed to receive communications or use features like Facebook Login
  • Contract – to fulfill our services and support obligations
  • Legal obligation – to comply with applicable law
  • Legitimate interest – for business operations, service improvement, and security

4. How We Share Your Data

We do not sell or rent your data. We may share your data with:

  • Service providers (e.g. cloud backup, cybersecurity vendors, analytics tools)
  • Professional advisors (e.g. accountants, legal counsel)
  • Regulatory bodies or law enforcement (if legally required)

All third parties are contractually obligated to process your data securely and only for specified purposes.

5. Cookies & Analytics

We use cookies and similar technologies to:

  • Enable core functionality
  • Analyse website usage
  • Personalise content and marketing

By using our site, you consent to our use of cookies. You can manage cookie settings through your browser.

We also use Google Analytics and similar tools to understand user behavior and improve our services.

6. Facebook and Meta Platforms

We use tools provided by Meta Platforms, Inc., including:

  • Facebook Pixel
  • Facebook Login
  • Instagram API and other Meta developer products

These tools may collect and process data such as:

  • IP address
  • Device/browser information
  • Page views and actions on our site
  • Facebook or Instagram User ID (if you log in using Facebook)

This data may be shared with Meta in accordance with their Data Policy, and is used to improve user experience, for authentication, or for marketing and analytics purposes.

You may opt out or control what data is shared via your Facebook account settings or browser preferences.

7. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide services or support
  • Comply with our legal or contractual obligations
  • Maintain records for audits or legal claims

Backups and logs are managed securely and cleared routinely.

8. Data Security

We implement strict measures to protect your data, including:

  • Firewall protection, encryption, and secure storage
  • Role-based access and auditing
  • Regular updates and penetration testing
  • Staff confidentiality agreements and data protection training

9. Your Rights (UK GDPR)

You have the right to:

  • Access the data we hold about you
  • Request correction or deletion
  • Object to or restrict certain processing
  • Withdraw consent (where applicable)
  • Data portability (receive your data in a structured format)
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk

To exercise your rights, please contact us directly using the details below.

10. Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and significant changes may be communicated via email or site notice.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

A1 Computers
Website: https://a1computers.uk
Email: info@a1computers.uk
Phone: +44 161 286 7000

support@a1computers.uk

0161 286 7000

0797 186 7000